Traditionally, helpdesks focused on reactive incident management, but modern service desks are increasingly proactive, aiming to prevent incidents and enhance service quality, ultimately boosting customer satisfaction.
Join our Community! We’re building a movement to stimulate, resource and sustain positive change in the workplace. And you can be part of it!
Organisations experienced a 435% increase in ransomware in 2022, and the World Economic Forum’s cybersecurity report states that 95% of cyber incidents can be traced back to human errors.
Hear from Halvor Holtskog (Professor of Technology Management in the Department of Technology, Economy, and Management at Norwegian University of Science and Technology (NTNU), Norway) on ‘Cybersecurity and Workplace Innovation’.