As a market-leading steel plate mill, Liberty Steel Dalzell has an established history of engineering outstanding heavy steel plate. Through their action plan, Willie and Peter recognised the need for openness, transparency, team working, visible and supportive leadership, and, above all, engaging the workforce. They designed an ambitious framework of regular meetings and forums involving all levels of the workforce. Problems with the cutting machine brought the benefits of workplace innovation into focus. Everyone was looking to senior management to find a solution but none was forthcoming until a problem-solving forum was set up, bringing together frontline employees and younger engineers. Re-examining the evidence using problem solving tools they identified the issue and corrected the machinery, leading to the most efficient 24 hours from the machine and the highest shift production level ever.