Natalie Wilkie and Dr Peter Totterdill draw on recent experiences to show how the use of Emotional Intelligence can drive culture change and effective leadership in diverse organisations.

The mindsets and behaviours of leaders have a powerful effect on shaping culture and working practices throughout an organisation. Emotional intelligence offers a down-to-earth approach to helping people understand the impact of their own attitudes and actions, and to guide their behaviours in ways that inspire and engage others to achieve their full potential in the workplace.

There is a clear relationship between a leader’s emotional intelligence and an organisation’s culture and ways of working – for example a leader with low self-regard and low regard for others is likely to generate a climate characterised by pressure and stress, with excessive control in the workplace, tightly controlled silos and low trust.

In contrast, leaders who demonstrate emotionally intelligent behaviours build confidence, esteem and self-belief in others, engaging their people and teams in the achievement of common goals. Emotionally intelligent leaders don’t try to be charismatic: rather, they focus on creating opportunities for all employees to seize the initiative, contribute to decision making and realise their full potential.

Emotional Intelligence is reported to account for 67% of the abilities deemed necessary for superior performance in leaders, and matters twice as much as IQ or technical expertise. This webinar will explore the concept and importance of emotional intelligence, and outline practical steps that people at every level of an organisation can take to improve their leadership effectiveness and potential.